Privacy Policy

Dracos Privacy Policy

Effective Date: September 2026
Last Updated: September 2026
Version: 1.0

At Dracos, we respect your privacy and are committed to protecting the personal information you provide when using our platform.

This Privacy Policy explains how Dracos collects, uses, stores, protects, and shares information when you access or use our website, marketplace, digital products, seller services, customer accounts, payment services, and related features.

By using Dracos, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Dracos is a digital marketplace that allows users to discover, purchase, sell, access, and distribute eligible digital products and resources.

For purposes of this Privacy Policy, "Dracos", "we", "us", and "our" refer to the operator of the Dracos platform.

This Privacy Policy applies to information collected through Dracos and its related services.

2. Information We Collect

Depending on how you use Dracos, we may collect different categories of information.

2.1 Account Information

When you create an account, we may collect:

  • Full name;
  • Username;
  • Email address;
  • Password or authentication credentials;
  • Profile photo where provided;
  • Phone number where required;
  • Account preferences;
  • Account type, such as buyer or seller.

Passwords are stored using appropriate security mechanisms and are not stored as readable plain text.

2.2 Seller Information

If you apply to become a seller, we may collect additional information necessary to operate and verify your seller account, including:

  • Seller name;
  • Business or organization name where applicable;
  • Contact information;
  • Seller profile information;
  • Payout information;
  • Information required for identity or account verification;
  • Information relating to products you intend to sell;
  • Information required for fraud prevention or legal compliance.

We will only request information that is reasonably necessary for the relevant purpose.

2.3 Purchase and Order Information

When you purchase a product, we may collect and retain information such as:

  • Order number;
  • Products purchased;
  • Purchase price;
  • Currency;
  • Transaction status;
  • Purchase date and time;
  • Seller associated with the product;
  • Refund information;
  • Download or access records;
  • Relevant payment transaction identifiers.

Payment providers may separately process payment information according to their own privacy policies.

2.4 Payment Information

Dracos may use third-party payment providers to process transactions.

Depending on the payment method used, the payment provider may process information such as:

  • Payment account information;
  • Mobile money information;
  • Transaction identifiers;
  • Payment status;
  • Amount paid;
  • Payment-related contact information.

Dracos does not intentionally collect or store sensitive payment credentials such as your mobile money PIN or full card security credentials.

Payment information is processed through authorized payment providers and may be subject to their own terms and privacy policies.

2.5 Seller Wallet and Withdrawal Information

For sellers, we may collect information relating to:

  • Sales;
  • Marketplace commissions;
  • Wallet balances;
  • Refund adjustments;
  • Chargebacks;
  • Withdrawal requests;
  • Withdrawal status;
  • Payout transaction references.

Financial records may be retained for accounting, dispute resolution, fraud prevention, and legal or regulatory requirements.

2.6 Product and Seller Content

When sellers upload products or create listings, we may collect and store:

  • Product files;
  • Product titles;
  • Product descriptions;
  • Product images;
  • Product previews;
  • Categories;
  • Pricing information;
  • Product metadata;
  • Seller profile information;
  • Product licenses or rights declarations.

This information is processed to operate the marketplace and make products available to buyers.

2.7 Reviews and Communications

If you submit reviews, ratings, comments, support requests, or other communications, we may collect and retain the information you provide.

This may include:

  • Review content;
  • Rating;
  • Support messages;
  • Attachments;
  • Communication history;
  • Information necessary to investigate disputes.

Reviews may be displayed publicly with your selected display name or profile information, depending on platform functionality.

3. Automatically Collected Information

When you access Dracos, certain technical information may be collected automatically.

This may include:

  • IP address;
  • Browser type;
  • Operating system;
  • Device type;
  • Screen information;
  • Referring page;
  • Pages viewed;
  • Approximate access time;
  • Interaction with platform features;
  • Error and diagnostic information;
  • Security and authentication logs.

This information helps us operate, secure, troubleshoot, and improve the platform.

4. Cookies and Similar Technologies

Dracos may use cookies and similar technologies to provide essential platform functionality.

Cookies may be used for:

  • Authentication;
  • Maintaining login sessions;
  • Shopping carts;
  • Security;
  • User preferences;
  • Analytics;
  • Performance monitoring;
  • Remembering selected settings.

Some cookies may be strictly necessary for the platform to function.

Where applicable, non-essential cookies may be managed through available cookie controls.

Disabling certain cookies may affect platform functionality.

5. How We Use Your Information

We may use collected information to:

Provide our services

  • Create and manage accounts;
  • Process purchases;
  • Deliver digital products;
  • Provide customer libraries;
  • Enable seller accounts;
  • Process seller withdrawals;
  • Provide customer support.

Operate the marketplace

  • Manage products;
  • Manage categories;
  • Facilitate buyer-seller interactions;
  • Process reviews;
  • Manage orders;
  • Calculate commissions;
  • Maintain seller wallets.

Improve Dracos

  • Understand how users interact with the platform;
  • Improve usability;
  • Develop new features;
  • Diagnose technical problems;
  • Analyze marketplace performance.

Protect the platform

  • Detect fraud;
  • Prevent unauthorized access;
  • Detect abuse;
  • Investigate suspicious transactions;
  • Protect users and sellers;
  • Enforce our Terms of Service;
  • Maintain platform security.

Communicate with users

We may send transactional communications relating to:

  • Account activity;
  • Purchases;
  • Orders;
  • Payments;
  • Downloads;
  • Seller activity;
  • Security alerts;
  • Support requests;
  • Important policy changes.

Where permitted by law and subject to your preferences, we may also send promotional communications.

6. Legal Bases for Processing

Where applicable, we process personal information based on one or more of the following grounds:

  • Performance of a contract with you;
  • Your consent;
  • Compliance with legal obligations;
  • Protection of legitimate business interests;
  • Prevention of fraud and abuse;
  • Protection of the security of our services;
  • Establishment, exercise, or defense of legal claims.

Where processing relies on consent, you may withdraw that consent where applicable.

Withdrawal of consent does not affect processing that was lawfully performed before withdrawal.

7. When We Share Information

We do not sell your personal information as a commercial data product.

We may share information when reasonably necessary to operate Dracos.

This may include sharing information with:

Payment Providers

Payment and transaction information may be shared with payment providers to process purchases, refunds, and seller payouts.

Hosting and Infrastructure Providers

Technical information and stored content may be processed by infrastructure providers that help us host and operate Dracos.

Email and Communication Providers

We may use third-party services to send transactional emails, notifications, and other communications.

Analytics and Technology Providers

We may use third-party services to understand platform performance and user interactions.

Security and Fraud Prevention Providers

Information may be processed to detect suspicious activity, prevent fraud, and protect the platform.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, or legitimate government request.

Professional Advisors

Information may be shared with lawyers, accountants, auditors, or other professional advisors where reasonably necessary.

8. Information Shared Between Buyers and Sellers

Dracos is a marketplace, so certain information may be visible to other users.

For example:

  • Seller profile information may be publicly displayed;
  • Seller names may appear on product listings;
  • Product information may be publicly accessible;
  • Buyer reviews may be publicly displayed;
  • A seller may receive information reasonably necessary to fulfill or support an order.

We aim to limit the information shared between marketplace participants to what is reasonably necessary.

Dracos does not provide sellers with sensitive payment credentials.

9. Seller Privacy Responsibilities

Sellers must handle any buyer information they receive through Dracos responsibly.

Sellers must not:

  • Sell buyer information;
  • Use buyer information for unrelated marketing without an appropriate legal basis;
  • Share buyer information with unauthorized third parties;
  • Attempt to identify or profile buyers unnecessarily;
  • Use buyer information for fraudulent or abusive purposes.

Sellers are responsible for complying with applicable privacy and data-protection laws when processing information obtained through the marketplace.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Different information may have different retention periods.

For example:

  • Account information may be retained while your account remains active;
  • Order and transaction records may be retained for accounting, dispute, fraud prevention, and legal purposes;
  • Seller financial records may be retained for applicable financial and legal requirements;
  • Security logs may be retained for security and investigation purposes;
  • Support communications may be retained to resolve disputes and improve support.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

11. Digital Product Files

Products uploaded by sellers may be stored on Dracos infrastructure or authorized storage providers.

We may apply technical protections such as:

  • Access-controlled storage;
  • Protected download URLs;
  • Authentication requirements;
  • Download authorization;
  • Access logging;
  • File validation;
  • Malware/security checks where applicable.

However, no digital storage or transmission system can guarantee absolute protection against unauthorized access.

12. Account Security

We implement reasonable technical and organizational safeguards designed to protect personal information.

These may include:

  • Password hashing;
  • HTTPS/TLS encryption;
  • Access controls;
  • Authentication protections;
  • Security logging;
  • Backup procedures;
  • Server security measures;
  • Monitoring for suspicious activity.

You are responsible for protecting your account credentials.

If you believe your account has been compromised, contact Dracos promptly.

13. Children's Privacy

Dracos is not intended to knowingly collect personal information from children in violation of applicable law.

Where applicable, users who are not legally capable of independently entering into contracts should use the platform with appropriate parental or guardian involvement.

If we become aware that we have collected information from a child in circumstances where collection is not permitted, we may take reasonable steps to delete it.

14. Third-Party Websites and Services

Dracos may contain links to third-party websites, services, payment providers, or external resources.

We are not responsible for the privacy practices of third-party services that operate independently from Dracos.

Users should review the privacy policies of third-party services before providing information to them.

15. International Data Processing

Dracos may use service providers located in countries other than your country of residence.

As a result, personal information may be processed or stored outside Cameroon.

Where applicable, we will take reasonable measures to ensure that such processing is performed in accordance with applicable legal requirements.

16. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of information where legally permitted;
  • Request restriction of certain processing;
  • Object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Request information about how your data is processed;
  • Request a copy of certain information in an appropriate format;
  • Lodge a complaint with an appropriate authority where applicable.

Some rights may be subject to legal exceptions.

17. How to Exercise Your Rights

To make a privacy request, contact Dracos using the official contact information published on the platform.

Your request should include enough information for us to understand and process it.

For security reasons, we may need to verify your identity before fulfilling certain requests.

We will respond within the period required by applicable law.

18. Marketing Communications

You may receive promotional communications from Dracos where permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in those communications or through available account settings.

Even if you opt out of promotional communications, we may continue sending essential service communications such as:

  • Security alerts;
  • Order confirmations;
  • Payment notifications;
  • Account notices;
  • Important legal or policy updates.

19. Data Breaches and Security Incidents

If Dracos becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where notification is required by applicable law, we will provide the required notifications to affected users and/or relevant authorities.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we may provide notice through:

  • The Dracos website;
  • Email;
  • Account notifications;
  • Other reasonable communication methods.

The updated policy will include a new "Last Updated" date.

Your continued use of Dracos after the effective date of an updated policy constitutes acceptance of the updated policy to the extent permitted by applicable law.

21. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us through the official contact details provided on Dracos.

Dracos
Where Digital Resources Meet Opportunity.

Website: [Your Website]
Privacy Email: [Your Privacy Email]
Support Email: [Your Support Email]

22. Summary of Our Privacy Commitments

In simple terms:

We collect information needed to operate Dracos.

We use it to provide marketplace services, process transactions, deliver digital products, support users, improve the platform, and protect against fraud and abuse.

We do not sell your personal information as a commercial data product.

We use appropriate security measures to protect information, but no online service can guarantee absolute security.

You may have rights over your personal information depending on applicable law.

We aim to be transparent about how your information is used.

Dracos
Where Digital Resources Meet Opportunity.

Privacy Policy Version: 1.0
Effective: September 2026